Shipping policy

Thank you for shopping with us! Below you’ll find important details about how we process and ship your order.

 

 

 

Shipping Origin

All orders are shipped directly from the United States.

 

Order Processing Time

 

 

 

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has shipped, you will receive a confirmation email with tracking information.

 

 

 

Shipping Rates

We do not offer free shipping.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Time

 

After processing, orders typically arrive within 5–7 business days.

Please note:

• Delivery times are estimates, not guarantees.
• Delays may occur due to carrier issues, weather, holidays, or high shipping volume.

 

 

 

Order Tracking

 

Once your order ships, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.

Shipping Address Accuracy

 

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately at contact@homeofstraightnaturals.com

 

 

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier.

If your tracking shows delivered but you did not receive your package:

1. Check with neighbors or household members
2. Contact the shipping carrier directly
3. Reach out to us at [your support email]

We will do our best to assist you.

 

 

 

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item
• Photos of the packaging
  We will review the issue and work toward a resolution.